Simmons Beautyrest Black Reviews

Simmons Beautyrest Black reviews are a mixed bag. By many accounts they are among the top luxury mattresses available.

But there have been quite a few horror stories as well.

Intro

If you're not familiar with them - this is Simmons top of the line luxury mattress. They feature a number of layers that will help you sleep great.

Memory foam is used in the Beautyrest Black to give it's users the comfort that only visco elastic foam can provide. This is Simmons NxG memory foam, which is a state of the art material.

This mattress also uses a modal yarn and Cashmere blend in the outer layer, which adds to the overall comfort. The Transflexion comfort technology and variform advanced pocketed coil springs all come together to make this a unique sleeping experience.

Beautyrest Black Price

This is a nice mattress to have in your bedroom, but one thing to consider before making this purchase is the price. A Simmons Beautyrest Black mattress can cost up to $5000, so it really depends on how important comfort is to you. If you are a light sleeper who can't seem to get a good night's sleep, then this might be a good investment. If you are one of those people who can sleep anywhere, the price might be a little steep.

Beautyrest Black Problems

Some people have found that the mattress begins to dip rather significantly after a short period time. There have been reports of everything from minor body impressions to a large crater developing in the mattress after just a few months.

In general, body impressions most often develop in pillowtop models. This is because the cheap foam used by most companies quickly breaks down forming a dip. Time and again we read complaints about this. For this reason we recommend avoiding pillowtops altogether. They look and feel wonderful in the showroom but as soon as you get them home they start to pancake.

Two of the current Beautyrest Black models have this feature - the Perla Pillowtop and the Alisanne Plush Pillow Top. A better choice would be the Olivia Plush or the Alissa Firm.

While slight body impressions are considered normal - the crater appears to be a manufacturing defect in certain models. There have also been problems with the sides of the mattress collapsing and bulging out several inches. The model that had most of the problems was the Beautyrest Black Rosalyn. It has since been discontinued.

Comfort Issues

There have been reports of Simmons denying these problems and not allowing people to return them under the warranty. Their customer service track record has been less than stellar regarding this product.

Apparently they send a customer service rep out to your house to inspect the mattress and measure the size of the dip. In order for it to be covered under the warranty the dip has to be at least one and a half inches deep. Any less than that is considered normal body impressions and is defined as a "comfort issue".

Comfort issues are not covered by the manufacturers warranty. There are several other things that can give the company an easy excuse not to replace the mattress. For instance if there is a single stain or blemish on your mattress which wasn't there when you bought it - the entire warranty is null and void. Most people don't realize this because they don't read the fine print.

This is actually standard practice in the industry and all the major companies have similar conditions in their warranties - so it wouldn't be fair to single out Simmons in this particular case. However, we consider this sleazy practice of including all sorts of little things in the fine print which can void the warranty to be one of the worst things about this industry. It's something we would like to see change but we're not holding our breath.

Therefore, it is probably in your best interest to purchase an extended warranty. Also, using a waterproof mattress pad from day one can help to avoid stains and giving the manufacturer an easy out. Spending thousands of dollars on a mattress only to have it become uncomfortable after a few months is definitely not a good investment.

Positive Beautyrest Black Reviews

Despite the negative reviews that have appeared, some people have found that this is the most comfortable mattress they've slept on and these people say they'll never go back. They say this is the perfect bed for couples because you can't feel the other person tossing and turning.

In addition, some beds can cause aches and pains because they do not provide enough support. This hasn't been an issue with the Simmons Beautyrest Black because it provides an excellent level of firmness. As you age, waking up feeling refreshed becomes more and more rare, but this mattress could help.

Those who enjoy their Beautyrest Black mattress enjoy it a lot. They're extremely comfortable and if you get a good one, it'll provide you with a great night's sleep. But quality control is definitely a problem. In the end, it is up to you.

Our Recommendation

Unfortunately, due to the problems we've read about we can't really recommend this mattress. Overall, purchasing a Simmons Beautyrest Black is somewhat of a risk. It doesn't appear as though the company stands behind the product and there have been numerous reports of design and manufacturing flaws. The products that had these problems have since been discontinued but you have to wonder if more problems will arise down the line.

These flaws wouldn't be as much of an issue if Simmons was quick to grant replacements or refunds, but they're not. In fact they use any chance they get to squirm out of honoring the warranty.

People have reported calling the company about returning the mattress and being told to deal with their retailer. Then they call the retailer and are told to deal with the manufacturer. Many people have been left to fight for the return of their money after purchasing a faulty mattress. It shouldn't be that difficult to have these things taken care of - especially with an item this expensive.

Even if the dip in the mattress is more than one and a half inches and the company can't find any stains or other excuses to void the warranty then all they're going to do is replace it with the same exact model. Chances are the same thing is going to happen all over again. Some customers report having had to return the mattresses 3 or 4 times!

What it comes down to is how important you believe comfort is and whether or not you're willing to take the risk. If you do decide to buy then stay away from pillowtops - they don't hold up to heavy use. Also, make sure that you find out about the store's return policy (it's likely to be better then the manufacturer's) before purchasing so that you don't end up stuck with something you can't even use. This is a comfortable mattress, but proceed with caution because of these customer service problems.