Beginner's Mattress Buying Guide

Shifman Supreme Plush Pillowtop

by Gail
(New York, New York)

Thought I 'had' to have a Shifman mattress. Purchased one a few months ago, on sale for nearly $4,000.

The sales people at Bloomingdale's at 59th Street in Manhattan need training! The 1-800 and 1-866 people receive excellent and 'continuous' training. The sales people, mostly men, seem interested ONLY in closing the deal and getting their commission. The manager of the mattress dept. treated me, a senior woman, like I was a child.

They didn't tell me it is absolutely necessary to purchase a 'new' frame with these mattresses. And when, after a month both sides were sagging, they told me it was MY FAULT as I didn't have a new bed frame with 'slats' and that I had LOST my five year warranty! Absurd!

The manager of the Manhattan store said he would accommodate me and take care of this. So I went to the store today and met with the mattress manager who told me "there is nothing we can do for you."

Between the awful, insulting and uninformed customer service and the sagging $4,000 mattress on a 60% off sale... I am a wreck! I have been given a run around and now it seems in vogue to blame the customer. The customer is the victim but let's blame her. Sooo, my experience with Shifman has been disastrously disappointing.

I have tried to reach the manufacturer to no avail. Still waiting to hear from the store manager...will most likely have an attorney handle this for me. So much for the beds of kings and queens! NYC Woman

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Jul 03, 2014
Bad Shifman Mattress 3 Years
by: Anonymous

I bought a California King, SHIFMAN FIRM PILLOWTOP along with the mattress pad they said I must have and their special frame.

It came in June 2011 and was fine until april 2014.

It was inspected by their people and the mattress was replaced on May 2014.

The original mattress lasted not quite 3 years and the new one of May 20,2014 lasted not even 30 days.

WHY WHY?????

I wonder if SHIFMAN will reply to this comment?

Sep 20, 2013
Shifman Mattress
by: Anonymous

It sounds like it's not so much Shifman but the store that is the issue.

As far as the sags/dips in the mattress make sure you follow the instructions on when to flip it for the first 6 months. It needs to be flipped quite often in that time period due to the cotton inside needing to settle.

It actually should have a 10 yr warranty through Shifman, although you should check the Law Label/Tag attached to the head of the mattress to make sure.

I am sorry you are having such a run around with the company you bought it from. Do make sure you have proper center supports and a good bedframe since these beds are sooo heavy. Also, make sure you have a waterproof mattress protector to keep out moisture and dust mites. Guardsman and Protect-a-bed make one approved by the FDA that are awesome. I hope this helps.

I work for a company in Va. that sells Shifman. They stand behind their product and it is a quality product. Call 973 589-2400 if you can't get anywhere with your dealer and see if they can help.

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